Poor customer service from store #4177. My husband and I recently joined your company and purchased 2 phones and signed up to have satellite connected, appointment was made for today May 10/12 between 8 am and 12 noon. I have taken this morning off to wait
March 5th 2012, I saw an online offer from AT&T and I wished to add home phone line service to my existing internet account. I placed online order and after receiving the email confirmation, I wanted to check the order status online but couldn’t login wi
For one, I didnt realize that a monthly subscription was recurring - ok, my bad. However, when I realized that it was, after I see a charge on my card, without a monthly statement etc from WIllow, I was like, ok, thats fine. Lets just cancel this since
Even after the cancellation request confirmation by me for my membership I was being charged.I had sent few email before taking up the matter with my credit card company but got no response.
Most recently, we have received a bill requesting $14 additional a month for DVR, we did not order or request this service. We did not know the 2 boxes were DVR capable, we do not use DVR; now after 3 months of service surprise we need to pay for the DVR
Hughes Net has earned my full attention to sue them! Contact me by email if you are interested. I can't be the only customer that was charged for internet service but was deprived of it due to" known" technical problems at the Hughes Net end of the service
Last week they lied and said they couldn't get in our gate and we don't have a gate. This week they cancelled the service appointment because they said they called three times and we weren't home which was also a lie. It is nearly an impossibility to get
Customer since 2006. Canceled service 1/2012 and was denied refund for overpaid bill. Made credit card payment due to representative stating a balance was due on the account (my mistake). Reviewed statements at home to find this to be incorrect. Spoke with
I received a ban notice after posting my introduction thread for an area I recently moved to. Reason:spam. My post was not spam and luckily I copied and pasted it into notepad earlier because I thought I would get timed out (I'm a busy parent). My post i
You disable my machine and then try to blame me for it what kind of support is that? This incident occured when tech tried to do something that you do not support.I found this out a couple of days later.My request was clear, I wanted to link my laptop to t
I just started my service in the middle of the of January (less than 3 weeks ago) and I was told that I was going to have the 3d service, but did not get the 3d channel. I have been trying to change my plan from the $89.00 package to what was then the $69.
They kept charging monthly subscription fee without sending notification email, which you typically expect to receive before every charge. Then on cancellation they charged $5.00 cancellation fee and on top of the $14.99 monthly. My requests to refund $14.
Called in about billing statment that was wrong clearly. Was not happy that a restore fee of $30.00 was added for their mistake. Refuse to transfer to manager when requested one?
This message is for anyone having thoughts of starting service with MI-Connection out of Mooresville NC. Do not make this mistake! I had service with them from October 2009 to October 2011 and from day one we had major issues. We never received proper eq
I never learn. If the deal is too good to be true, then it isn't! and that's what Allconnect is! Fraud and just passes the buck so it's out of their hands. I had a Time Warner (cable/internet) setup since they showed the best prices and I got a order# and
I cancelled my Internet service with Earthlink on Nov 17th 2011, after several months of non-working Internet. I was told i would be receiving a return shipment in the mail so i could return their equipment and that i would not be charged 90.00 cancellatio
This is a email I sent to a man at Time Warner today who is trying to help solve a problem I'm having with AOL. I spoke with him Saturday after the fraud supervisor at AOL tells me Time Warner is still billing them for my Hi-Speed Internet. Time Warner mov
I called Tech-support today because I was un able to connect to the internet (which happens about 1 time each month, a regular basis). After we did many things and I finally got my internet back, he started to sell me something called "Connect-Tech" which
All call center workers are graded on calls. Many customers are not aware of this and unintentionally sabotoge the call, resulting in a low score on the call, as well as putting the call center worker's job in jeopardy. I try very hard to always score high
The company is unable to contain the wiring box on the building. It causes interuption in my service when someone tries to "steal" cable or splice into mine. I told the company I was disputing charges of $53.12, and they sent it immediately to collections.
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